Refund policy

30-Day Returns

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your greeting card must be unused, undamaged and in the same condition in which you received it. Where applicable, it should also be returned with its original packaging. You will need your order number or other proof of purchase.

To request a return, please contact us at sales@card-central.co.uk before sending anything back. If your return is accepted, we will provide instructions on where to send your return.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item to us.

Please do not send items back without contacting us first.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or if you have received the wrong item. We will work with you to resolve the issue, including providing a replacement or refund where appropriate.

Non-returnable items

Personalised or custom-made products cannot normally be returned simply because you have changed your mind, unless they are faulty, damaged or not as described.

This does not affect your statutory rights.

Exchanges

If you would like a different card, please contact us. The simplest option may be to return the original eligible item and place a new order.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, the refund will be made to your original payment method.

Please allow additional time for your bank or card provider to process the refund.

If you have any questions about a return or refund, please contact us at sales@card-central.co.uk.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.